SLOCO Massage & Wellness Spa Policies
By scheduling an appointment, you agree to abide by the following policies. Your honesty, consideration & respect are greatly appreciated by our staff.
To make sure that you get the most out of your massage session, please arrive EARLY to your appointment. Check in time for guests who are new to our spa, or are trying out a new service should arrive 15-20 minutes prior to their appointment. We ask that return guests arrive 5-10 minute early. It is our goal to get you into the treatment room at the time of your appointment, which is why we ask you to arrive early for check in. We regret that late arrivals will not receive an extension of the scheduled service times and will be responsible for full service fees.
Don’t Miss Out
A credit card is required to hold your reservation. As a courtesy, please allow at least 24 hours notice to cancel or reschedule appointments. No shows and cancellations with less than 24 hours notice will be billed for the full amount.
Shop with Confidence
We want you to shop with confidence! If you’re not pleased with a product that you purchased at SLOCO, give us a call so we can make sure that you’re using it properly to ensure that you get the most out of it. If you still don’t like it, you may bring back the unused portion of the product within 30 days of purchase.
Fill Us In
We have a detailed intake for that you will be required to fill out before your service. Everything is on the intake form for a good reason. Some information is required by law while other information is needed for your safety and to allow us to better serve you. We appreciate that you take the time to fill us in.
No funny business.
All massages are non-sexual in nature. We are trained professionals and we like to be treated that way. If any suggestive remarks or advances are made, the session will be terminated immediately and the client will be billed for twice the amount owed.
Sorry, No Bitcoins
Cash and local check are preferred. Local checks should be made out to SLOCO Massage. SLOCO also accepts all major credit cards and most medical benefits cards (FLEX & HSA). Please be prepared to show a photo ID upon check out. We do not accept SpaFinder or MINDBODY Bucks.
Grateful for Gratuity
Gratuity is always appreciated! In the spa industry, a gratuity of 15-20% based on the full value of the service is recommended if you had a fabulous experience. You can always show your appreciation with online reviews and word of mouth referrals too!
The Gift of Awesomeness
Gift certificates (which are available for purchase in the spa and online) may be redeemed for products and services at SLOCO. Certificates are transferable but cannot be replaced if lost or stolen. If transferring a gift certificate to another person, we ask that you let us know. Gift cards cannot be returned for any reason. Promotional gift vouchers are subject to expiration. Each certificate must have a code that is valid for redemption